Are cast iron fireplaces suitable for solid fuel and gas?
All cast iron fireplaces can be used with both solid fuel and gas. For gas installation, a Gas Safe Engineer must be hired. The grate needs to be removed, the fire must be bolted to the floor, and the damper flap must be fixed open. The Gallery Collection indicates when gas or electric fire options are available.
What type of flue is required?
Direct Fire Places fireplaces work with both Class 1 and Class 2 flues. Customers unsure about compatibility should confirm details before installation. The customer service team can help with questions by phone.
What is the heat output of the gas fires?
The heat output of the supplied gas fires varies by model. On average, the output is about 3.2kw. The exact level depends on the size of the cast iron insert chosen.
Do fireplaces come with fitting instructions?
Fireplaces do not come with fitting instructions. A professional installer is highly recommended for safety reasons. Only a registered Gas Safe Engineer should fit gas fires.
Are additional purchases required for a complete fireplace?
Once the insert, surround, hearth, and gas fire are installed, the fireplace is complete. The only extra item needed for solid fuel use is an ash pan tray, which is not included but can be easily purchased from DIY stores at a low cost.
What hearth options are available?
Customers can choose from two types of hearths. Solid black granite comes in six sizes, while white marble is offered in four sizes. Both provide a strong and stylish base for fireplaces.
Can fireplace tiles be purchased separately?
Yes, tiles can be bought individually. A wide selection of designs is available, allowing customers to customize their fireplace.
How are fireplace tiles fitted?
Tiles fit neatly between two bars and must be secured in place. Carlite Bonding, available from most builders’ merchants, is recommended for securing the tiles.
What happens if the fireplace does not fit or is unsuitable?
A full refund can be arranged, but the customer must cover return delivery costs. It is important to measure carefully before ordering to avoid extra charges. Dimensions for each model are listed online for reference.
What should be done if a fireplace is damaged on arrival?
Any damage must be reported within 24 hours of receipt. This allows for quick communication with carriers or suppliers, making it easier to address the issue.