Are orders shipped on weekends or holidays?
Orders are not shipped on weekends or public holidays. Processing and delivery take place Monday to Friday only.
Can I change my delivery address after ordering?
Delivery addresses usually cannot be changed after confirmation. However, contacting customer support promptly may help.
Can I track my delivery?
Yes, tracking details are provided once the order is dispatched. Customers can follow their delivery progress online.
Can online orders be exchanged?
Yes, online purchases can be exchanged by following the same return process. The replacement will be sent once the return is received.
Are delivery fees refunded for faulty items?
Yes, both product and delivery charges are refunded for faulty or incorrect orders. Return postage is also reimbursed.
How should UK returns be sent?
Use Royal Mail 2nd Class Signed-For Delivery for UK returns. Delivery costs are refunded if the item is faulty or incorrect.
What is the returns policy?
Items may be returned within 30 days in unused condition with proof of purchase. Refunds are issued to the original payment method.
Is complimentary shipping offered?
Yes, complimentary shipping is applied automatically at checkout. This offer covers all orders worldwide without requiring a code.
How long does international delivery take?
European orders arrive within three to five days. Worldwide delivery usually takes five to six days, depending on the destination.
How long does UK delivery take?
Next Day Delivery is available for UK orders. Standard First Class Delivery usually arrives within one to three working days.