How does Click & Collect benefit customers?
Click & Collect lets customers pick up their orders at local stores. Items are usually ready within one to two working days. Orders over £65 have lower prices, making it an affordable alternative to home delivery.
What happens if a customer wants faster delivery than standard?
Express shipping offers the quickest option, with next-working-day arrival. Orders must be placed before the weekday cut-off time. This service works well for customers needing urgent delivery.
Can customers manage their Eat Protein orders after purchase?
Customers can edit or cancel orders through their account if packing hasn't started. The system allows quick changes before dispatch. Any refunded amount is processed automatically.
How can customers qualify for cheaper delivery rates?
Shoppers who spend over £65 get free standard shipping. Express shipping also becomes cheaper at this amount. Higher-value orders help customers lower their delivery costs easily.
What conditions apply to returning unwanted items?
Items must be unopened, undamaged, and in resale condition. Returns are accepted within 14 days of delivery. Using a tracked postage method ensures a safe return.
What areas may face longer delivery times?
Deliveries to places like the Channel Islands and Scottish Highlands may take extra days. These areas typically require additional travel time. A small fee may also apply to cover the longer route.
How does a customer obtain an RMA number for returns?
Customers must request an RMA through the online contact form. Once received, the item should be packed securely and sent back with clear details. Optional collection services are available for an extra fee.
Does Eat Protein offer weekend delivery for customers?
Weekend delivery is available for those who want their orders on Saturday or Sunday. Orders placed before 3 PM on Friday qualify. This option allows customers to get their items sooner during busy weeks.
Are customers responsible for return shipping charges?
Customers pay for return shipping unless the product is faulty. Refunds cover the basic postage fee but exclude additional express charges. Banks may take several working days to complete the refund transfer.
How quickly do Eat Protein orders usually arrive?
Most orders arrive within one to five working days, depending on the delivery choice. Standard delivery takes a bit longer, while express delivery offers next-day arrival. Remote locations may need more time. Shoppers can choose the option that works best for them.