Are the prices shown online for full packages or accommodation only?
All prices displayed on the website are for accommodation only, unless otherwise specified in the product description. During booking, customers can choose accommodation alone or add travel options. Extras like ski passes, equipment hire, or ski school can be booked at the same time or later, but this will not create a package holiday.
Can accommodation be booked without travel?
Yes, accommodation can be booked on its own without any travel options. A deduction is made for the travel elements not chosen. In these cases, the contract is directly with the accommodation owner or provider, and Erna Low Ski Holidays acts only as an agent.
Can customers request specific rooms or apartments?
Apartment allocation is managed by reception staff a few days before arrival. Guests can request that group members stay close together, though this cannot be guaranteed. Non-smoking apartments are not guaranteed, as previous occupants may have smoked. Some residences may allow specific requests for an extra cost.
Is a tourist tax included in the holiday price?
Most European resorts require a tourist tax that is not included in the holiday price. This fee must be paid directly to reception staff at the resort. Car parking also has an additional charge, and a security deposit is usually required on arrival.
How much is the security deposit at resorts?
The required security deposit usually ranges from €200 to €1000. It is typically held against a credit or debit card rather than charged right away. This amount covers any potential damages during the stay, and guests should confirm details with reception upon arrival.
What delivery options are available with Eurotunnel Flexiplus?
Customers can choose accommodation only or accommodation with Eurotunnel Flexiplus. The ticket is fully flexible, allowing travel on any date within the winter season. Crossings run two to three times every hour at peak times, and early booking is recommended for popular dates.
What happens if apartment keys are lost?
Most apartments use uniquely cut keys that cannot be replaced in the resort. Replacing a key incurs a high fee, which must be paid by the guest. It is strongly advised to keep keys safe at all times to avoid this cost.
What are the check-in and check-out times?
Check-in usually starts from 5pm on the day of arrival, while check-out is required by 10am. If apartments are ready earlier, early check-in may be possible. During busy holiday weeks, cleaning schedules may delay availability, and reception teams often ask for a mobile number to notify guests when rooms are ready.
Can ski equipment be pre-booked?
Yes, ski equipment can be reserved in advance through SkiSet, Europe’s largest ski rental provider. Options include ski packs, snowboard packs, and single items like boots or helmets. Shops are near most accommodations, and hire vouchers can be downloaded three days before check-in.
What happens if extras like ski passes or lessons are added later?
Adding extras such as ski passes, ski equipment, or ski school after booking does not create a package holiday. These items can be purchased during booking or added later at the customer’s convenience. This flexible approach allows guests to plan their trip in stages without changing the original booking type.