What if my parcel doesn’t arrive?
If your parcel hasn’t arrived within the expected timeframe, contact customer.services@fabfinds.co.uk for help. You may need to provide proof of postage or courier updates for missing orders.
What should I do if tracking doesn’t work?
If tracking doesn’t show any details, the parcel may still be on its way. Customers can also use ParcelForce, Royal Mail, or DPD tracking links for live updates.
How can I return an item?
You can return items within 30 days if they are unused and in original condition. Refunds are processed within 14 days after the item is received back.
How do I track my order?
Tracking is easy. Just enter the order ID and email address on the FabFinds tracking page. If you don’t see an update right away, it usually refreshes within three working days.
Are return postage costs covered?
The buyer pays for return shipping unless the product is faulty or incorrect. It’s best to return items using recorded delivery for tracking and proof of postage.
How long will my FabFinds order take to arrive?
Standard delivery takes 3 to 7 working days across the UK Mainland. Orders are delivered any day from Monday to Sunday for your convenience.
What happens if I receive the wrong or faulty product?
If you receive an incorrect or damaged item, email customer.services@fabfinds.co.uk within 48 hours. Sending photos can help process replacements or refunds quickly once the item is returned.
Does Fabfinds offer free delivery?
Yes, shoppers who spend £40 or more can get free delivery. Regular delivery costs £3.99, while express delivery arrives in just 2 to 3 working days.
When will I receive my refund?
Refunds are sent back to the original payment method within 14 days of the return. Depending on the bank, it may take a few extra days to show up.
Can I cancel an order after I’ve placed it?
Yes, you can cancel your order within two hours of placing it. After that, the order will be processed, and you cannot stop it.