Can opened items be returned?
Opened items can only be returned if they are faulty or incorrectly supplied. Returns due to change of mind are not accepted for opened products.
Are postage fees refunded for unopened returns?
Original delivery costs are not refunded. The customer pays for return postage unless the item was damaged upon arrival.
What is the process for faulty product inspections?
The customer sends the product back for evaluation. If it is confirmed faulty, postage is reimbursed, and a replacement or refund is provided.
Can customers return sealed items?
Sealed items can be returned within 30 days. Products must be in their original condition for a refund to be issued.
How should customers send back returns?
A return request must be made before sending items. It's best to use a tracked service to avoid issues during transit.
What if a parcel cannot be delivered?
Returned parcels due to incorrect addresses require the buyer to pay for reshipping.
When are refunds issued?
Refunds are processed after inspection. This usually takes between 5 and 10 working days.
Are delivery times guaranteed?
Delivery estimates are not guaranteed. Actual times depend on the courier method chosen.
What types of health supplements are available?
Available supplements include superfoods, minerals, vitamins, and antioxidants, along with support for joints, gut, skin, and muscle health. They come in tablets, capsules, powders, and gummies.
Is delivery free for UK customers?
Yes, UK orders have free delivery. Packages generally arrive within 2 to 5 working days.