How can I track my order after dispatch?
Once an order has been sent out, you will receive a tracking number by email. This number lets you follow your parcel online through the courier’s system. Updates are shown in real time, making it easy to see its progress. Simply click on "track my order" for details.
How long does it take for orders to be dispatched?
Orders placed before 5 PM are sent out the same working day. Orders made after 5 PM are processed and shipped the next day. This fast process helps ensure customers get their products quickly. Dispatch speed may vary on weekends or public holidays.
Why did I receive one item but not the other?
When you purchase multiple items, they may be shipped separately for faster delivery. This means one package might arrive before the other. The courier depends on the product and your location. If other items do not arrive within a few days, contact support for updates.
Can I cancel an order after placing it?
Normally, you cannot cancel orders once they’re placed because of the quick dispatch. The system is set up to prepare shipments fast, often on the same day. Once an order is confirmed, it usually cannot be stopped. If there’s an urgent issue, it’s best to reach out to customer service.
Can I change my order after it has been placed?
You can sometimes make changes if the order hasn’t left the warehouse yet. If it has been dispatched, changes cannot be made. You can still contact support to check your options. Acting quickly improves the chance of making successful changes.
Is it possible to collect an order in person?
You cannot collect orders from the warehouse because of health and safety rules. All purchases are delivered directly to the shipping address you provided at checkout. This keeps things safe and efficient for all customers. Personal collection is not an option.
What should I do if my item is faulty?
If an item arrives damaged or faulty, email support@geepas.co.uk right away. The customer service team will explain how to inspect and replace it. They may ask for photos or details about the fault. A quick resolution is usually arranged to ensure satisfaction.
How can I arrange a return?
To arrange a return, email support@geepas.co.uk. The service team will guide you through the process and set up collection or provide instructions. Returns are typically straightforward and require you to give your order details. Acting quickly helps speed up the process.
How will refunds be processed once approved?
Refunds go back to the original payment method used at checkout. For example, if you paid with a debit card, the funds will return to that card. The timing depends on your bank or payment provider. Customers should allow several working days for processing.
What courier service is used for deliveries?
The courier is chosen for reliability and speed based on the destination. Different items may be shipped with different carriers depending on their size and type. This can sometimes result in separate deliveries on different days. All couriers are selected to ensure reliable service.