Are shipping costs refunded?
Shipping costs are usually non-refundable unless the item received was faulty or incorrect. In those cases, the team will confirm refund eligibility after reviewing the issue. Contact customer support for further guidance.
Can I contact customer service for more help?
Yes, customer support is available to help with any order-related concerns. Simply email sales@go-craft.co.uk with your question and order number. Friendly assistance will be provided to resolve the matter as quickly as possible.
What if my refund hasn’t arrived?
If 15 business days have passed since approval and the refund has not shown up, contact sales@go-craft.co.uk for help. The team will check the refund status and confirm payment processing with your bank.
When will I receive my refund?
Refunds are processed within 10 business days after the returned item is inspected and approved. The amount will go back to the original payment method used. Some banks or card providers may take extra time to complete the transfer.
How can I exchange an item?
The quickest way to exchange an item is to return the original and place a new order. Once the return is accepted, a refund will be processed. This way, you receive your replacement faster without delay.
What should I do if my item arrives damaged?
Used items or products without their original packaging cannot be returned. Returns are accepted only if the product remains unused and in its original condition. This ensures fairness and quality for all customers.
What items are eligible for return?
Items must be unused and returned in their original packaging to qualify. Products show signs of wear or damage after delivery are not eligible. The item must match the condition in which it was received.
How do I start a return?
To begin the return process, contact the support team at sales@go-craft.co.uk. Provide your order details and the reason for returning the item. A team member will respond with instructions to complete your return safely.
What is the return policy?
Customers have 14 days from the date they receive their item to request a return. Items must be unused, in their original packaging, and in the same condition as when they were received. Returns requested after 14 days cannot be accepted.