Are shipping costs refunded?
Shipping costs are typically non-refundable unless you received a faulty or incorrect item. If that happens, their team will review your case to confirm if you qualify for a refund. Reach out to customer support if you need more help.
Can I contact customer service for more help?
Yes, customer support is available to help with any order-related concerns. Simply email sales@go-craft.co.uk with your question and order number. Friendly assistance will be provided to resolve the matter as quickly as possible.
What if my refund hasn’t arrived?
If 15 business days have passed since approval and the refund has not shown up, contact sales@go-craft.co.uk for help. The team will check the refund status and confirm payment processing with your bank.
When will I receive my refund?
Refunds are processed within 10 business days after the returned item is inspected and approved. The amount will go back to the original payment method used. Some banks or card providers may take extra time to complete the transfer, and any savings earned through Geepas voucher codes will remain reflected in the adjusted refund amount.
How can I exchange an item?
The quickest way to exchange an item is to return the original and place a new order. Once the return is accepted, a refund will be processed. This way, you receive your replacement faster without delay.
What should I do if my item arrives damaged?
Used items or products without their original packaging cannot be returned. Returns are accepted only if the product remains unused and in its original condition. This ensures fairness and quality for all customers.
What items are eligible for return?
Items must be unused and returned in their original packaging to qualify. Products show signs of wear or damage after delivery are not eligible. The item must match the condition in which it was received.
How do I start a return?
To begin the return process, contact the support team at sales@go-craft.co.uk. Provide your order details and the reason for returning the item. A team member will respond with instructions to complete your return safely.
What is the return policy?
You have 14 days from when you receive your item to ask for a return. Make sure the item is unused, in its original packaging, and in the same condition as when you got it. They cannot accept returns after 14 days.