How are Gold boutique items packaged?
Each jewellery item is carefully packaged to keep surprises safe. Orders come with a high-quality black jewellery box that has a velvet lining and a luxury gift bag. The packaging also includes a Certificate of Authenticity and a 12-month guarantee.
How can I contact customer service?
Customer Service is available Monday to Friday, 9am to 5pm (UK time). You can reach them by phone, email, live chat, or using the contact form. The team assists with order updates, product information, or any general questions.
How do I track my order?
You will receive order status updates automatically by email. Customers get courier tracking information once the order is dispatched. DPD Express delivers UK orders, while FedEx manages international shipments. Both services offer live tracking.
What should I do if my order is delayed?
Orders are generally dispatched on time, but sometimes delays happen. If the estimated delivery date has passed, please contact Customer Service for help. The team will look into it and provide an update quickly.
How long does delivery take?
Most jewellery is made to order, which may add 2 to 3 business days. Standard delivery times are listed on each product page. After dispatch, delivery speed depends on the courier service; typically, DPD for the UK and FedEx for international orders.
What if I order the wrong size?
Gold boutique offers resizing and exchange options. Rings can be resized for a small fee, usually £20. Necklace lengths can also be adjusted, but costs may vary. Items should be returned unworn and in their original condition.
Can I collect my order in person?
Orders cannot be picked up in person. All purchases are sent through the factory, warehouse, and office distribution system. This setup allows jewellery to be offered at lower prices while ensuring efficient delivery.
Do you deliver to BFPO addresses?
Yes, Gold boutique ships to British Forces Post Office addresses. Orders may take an extra one to two days, but they are marked as urgent to help reduce delays.
How do refunds work?
Refunds are processed once the returned jewellery arrives at the Returns Department. The amount is credited back to the original payment card within three working days. The exact timing depends on the customer's bank or card provider.
Can unwanted items be returned?
Unwanted jewellery can be returned for a full refund, exchange, or replacement within 30 days of receiving it. Items must be unworn, in their original condition, and with tags still attached. Customers should ensure their returns are tracked and insured.