When will my order be dispatched?
Orders placed by midday from Monday to Friday usually leave the warehouse within 24 to 48 hours. After dispatch, a confirmation email is sent. This email includes a tracking number for easy updates. Public holidays may cause some delays.
How long does standard delivery take?
Standard delivery usually arrives within 3 to 7 working days after dispatch. This time may change during busy periods. Tracking updates help customers follow their orders. Delivery may take longer for addresses outside the UK mainland and Wales.
What express delivery options are available?
Express delivery is available in lightweight, midweight, and heavyweight options. Each option usually arrives within 1 to 3 working days after dispatch. The choice depends on the order's weight. The right express option will appear automatically at checkout.
Are larger items delivered differently?
Large items may come in several boxes. Heavy goods are usually delivered to the curb only. Drivers may ask for help if the item is very heavy. Assembly and packaging removal are not part of the delivery service.
Is delivery to the UK mainland free?
Delivery within the UK mainland is free for eligible items. Customers can add express services for faster delivery. Some areas may require an extra charge due to distance. These areas include parts of Scotland, Northern Ireland, and several islands.
What should be done if an item is missing or damaged?
Report any missing or damaged parts quickly. Photos or a short video can help customer support assess the issue. Depending on the problem, replacement parts or refunds may be available. Issues that affect usability may result in a replacement item.
Can items be returned if I change my mind?
Items can be returned within 30 days if they are unused and in original condition. Customers must cover return costs. Missed carrier collections may lead to extra charges. Refunds may be lower if the item is damaged or used.
Where should returns be sent?
Returns should be sent to the return address in Oldham. This location handles all inspections and processing. Make sure returned goods are packaged securely. Items not linked to the correct order may cause delays.
How long do refunds take to process?
Refunds begin once the returned item is checked. PayPal refunds may take up to 48 hours. Card refunds often take 7 to 14 business days. Processing times can vary based on the payment provider.
Can an item be exchanged for a different product?
To exchange an item, you need to place a new order for the preferred product. The original item should then be returned as usual. This method ensures the desired item is still in stock. Customer service can answer any questions about the process.