What delivery options are available?
Next day delivery is offered seven days a week across the UK. Orders must be placed before 10pm, with earlier cut-offs on weekends. Same day delivery may be available at an extra cost.
How should roses be cared for?
Remove guard petals, trim stems, and place them in fresh water. If heads droop, briefly place stems in hot water to revive.
Do flowers include care instructions?
Yes, simple guidance is included with each bouquet to help extend freshness. Instructions cover trimming stems, refreshing water, and suitable placement.
Can delivery details be changed later?
Once dispatched, delivery details cannot be changed. Correct information should always be provided at the time of ordering.
What happens if delivery fails?
If delivery is unsuccessful, a card is usually left with rearrangement details. Incorrect addresses may cause delays, and additional charges may apply.
Can flowers be delivered to universities?
Yes, flowers can be delivered to universities if full details are provided. Including the building, floor, or department helps ensure successful delivery.
Are hospital deliveries possible?
Flowers can be sent to hospitals, but delivery cannot always be guaranteed. Patients may move between wards, which sometimes causes delays.
Is delivery guaranteed on the requested date?
Most orders arrive on the requested date, but delays are possible. Guaranteed same day delivery is only available when purchased separately.
What time are deliveries usually made?
Deliveries can arrive anytime up to 9pm on the chosen day. Timed services such as guaranteed delivery before 1pm are available for an additional fee.
Can flowers be delivered on Sundays?
Yes, Sunday delivery is available when ordered before 4pm on Saturday. A premium fee applies, and flowers are delivered in secure packaging.