What should customers do if a refund is delayed?
If more than 15 business days have passed since the refund was approved, customers can contact info@horncomb.net for help. Support can assist in verifying the transaction and resolving the delay.
How long does it take to receive a refund?
Refunds are processed within 10 business days after the returned item is received and inspected. Additional processing time from banks or credit card companies may be needed before the funds appear in the account.
Does Horncomb offer free shipping?
Free shipping is available for most products within the United States, the United Kingdom, and Canada. Any product that requires shipping fees is clearly marked before checkout. Customers can choose between express 7-day or standard 14-day delivery options for most locations.
How does Horncomb handle exchanges?
The fastest way to exchange an item is to return it first. After the return is accepted and refunded, customers can place a new order for the item they want.
Is free shipping available worldwide?
Free shipping is not available for countries outside the United States, the United Kingdom, and Canada. For other regions, shipping charges apply, and delivery timelines are displayed before payment for full transparency. Shoppers can still enjoy added savings on eligible orders by applying Horncomb discount codes at checkout.
Are there items that cannot be returned?
Yes, some items are non-returnable. This includes perishable goods, custom or personalized products, beauty and personal care items, hazardous materials, and flammable liquids or gases. Sale items and gift cards also cannot be returned.
How can customers track their orders?
Customers can track orders through the Track Your Order page on the Horncomb website. They just need their order details to see the latest tracking updates and delivery status.
How can a customer start a return?
To start a return, customers should contact info@horncomb.net for help. Once approved, they will receive a return label and instructions, along with a return code for shipping. Items sent without prior approval will not be accepted.
What is the return policy at Horncomb?
Horncomb has a 30-day return policy from the date items are received. Returned items must be unused, unworn, and in their original packaging with tags still attached. Proof of purchase is required for all return requests.
How can customers contact Horncomb for support?
Customers can reach Horncomb at info@horncomb.net for any questions about orders, shipping, or returns. For direct assistance, support is also available by phone at +1 575 214 2694.