What is the Inderwear return period?
Inderwear allows returns within 15 days after the order is delivered. This time gives shoppers peace of mind when trying items at home. Returns must be requested within this period through the order history section. A longer return window is available with optional protection.
What is Serenity Insurance at Inderwear?
Serenity Insurance extends the return and exchange period to 60 days. It also covers return shipping costs in many cases. This option provides extra flexibility for shoppers who want more reassurance when buying from Inderwear.
Which items are eligible for return?
Only unworn and unwashed items are accepted for returns. Hygiene rules require products to stay in their original condition. Any worn or washed items will not be eligible under Inderwear’s return policy.
How can a return request be submitted?
Return requests must be submitted through the order history page. A message should explain the items involved and the reason. This request must be made within the allowed return period set by Inderwear.
What happens after submitting a return request?
After the request is received, Inderwear sends detailed return instructions. Shoppers then have 10 days to send back the items. Missing this deadline may result in the return being refused.
Can items be exchanged instead of refunded?
Yes, Inderwear allows exchanges using store credit. Once returned items are received, a voucher is issued. This Inderwear voucher can be used during checkout on the next order.
How does the exchange voucher work?
The voucher amount equals the value of the returned items. It is entered on the basket page during checkout. Only price differences, if any, need to be paid.
Are return shipping costs charged?
Return shipping costs apply in standard cases. Costs are covered by Inderwear if items do not meet requirements. Serenity Insurance also includes free return shipping.
How can a refund be requested?
Refund requests are made through the order history page. A message must clearly state the refund request. Approval is required before processing begins.
When is the refund processed?
Refunds are issued within 10 days after approval. Return shipping costs may be deducted in withdrawal cases. Non-compliant items qualify for cost-free returns.