What is the Inderwear return period?
Inderwear lets you return items within 15 days after you get your order. This helps you feel safe trying things at home. To return something, ask in the order history section. If you buy extra protection, you get more time to return items.
What is Serenity Insurance at Inderwear?
Serenity Insurance gives you 60 days to return or exchange items. In many cases, it also pays for return shipping. This makes shopping at Inderwear safer and easier for buyers.
Which items are eligible for return?
You can only return items that have not been worn or washed. The items must be in their original condition. If you wear or wash them, you cannot return them to Inderwear.
How can a return request be submitted?
To return something, go to the order history page and send a message. Tell which items you want to return and why. You must do this within the return time given by Inderwear.
What happens after submitting a return request?
After the request is received, Inderwear sends detailed return instructions. Shoppers then have 10 days to send back the items. Missing this deadline may result in the return being refused.
Can items be exchanged instead of refunded?
Yes, Inderwear allows exchanges using store credit. Once returned items are received, a voucher is issued. This Inderwear voucher can be used during checkout on the next order.
How does the exchange voucher work?
The voucher amount equals the value of the returned items. It is entered on the basket page during checkout. Only price differences, if any, need to be paid.
Are return shipping costs charged?
Usually, you have to pay for return shipping. If Inderwear made a mistake, they will pay for it. If you have Serenity Insurance, return shipping is free.
How can a refund be requested?
To ask for a refund, go to the order history page and send a message. Say clearly that you want a refund. You must wait for approval before the refund starts.
When is the refund processed?
Refunds are issued within 10 days after approval. Return shipping costs may be deducted in withdrawal cases. Non-compliant items qualify for cost-free returns.