How do I return an item from outside the UK?
Items sent back from outside the UK must be marked as “RETURN” on the customs declaration form. Without this label, a high customs charge may apply. That amount would then be taken off the refund total. Marking it correctly avoids unnecessary deductions.
Are earrings eligible for a return?
Earrings cannot be returned because of hygiene rules. This policy protects customers and keeps all jewellery safe to use. Please think about this before placing your order.
Can customised items be returned?
Custom-made or modified items cannot be returned. These pieces are created specifically for the buyer and cannot be resold. Please check all details carefully before confirming custom orders.
What warranty comes with gold-plated jewellery?
White Gold, Yellow Gold, and Rose Gold vermeil items come with a 6-month warranty. Solid gold pieces have a 12-month warranty from the date of receipt. You need valid proof of purchase for any warranty claim. The gold coating on plated items is not covered, as exposure to water affects its longevity.
Is the gold coating protected under warranty?
The gold coating on plated jewellery is not guaranteed. Its lifespan depends on daily wear and exposure to water. Careful handling helps the piece last longer, but the coating is naturally delicate.
Can a customised item be repaired if faulty?
A customised item with a fault may be assessed for repair through suppliers. The customer must pay the repair cost. Third-party experts may inspect the item to determine the cause of the issue. Decisions depend on whether the fault came from normal wear or possible misuse.
How long does dispatch usually take?
Items are normally dispatched within 24 working hours. Orders placed before 12pm may be sent out the same working day. Timing can vary during busy periods, but most orders leave quickly.
What delivery options are available within the UK?
Royal Mail Tracked delivery usually arrives in 1 to 2 working days, though it can take up to 5 days. This option costs £2.99. A faster next-day service is available before 1pm for £7.99 on orders under £250.
How long does Royal Mail Tracked delivery take?
Royal Mail Tracked delivery typically arrives within 1 to 2 working days. In some cases, it may take up to 5 days. This option offers a low-cost and reliable delivery timeframe.
When will next-day delivery arrive?
Next-day delivery usually arrives before 1pm on the following working day. During peak or restricted periods, delivery may continue until 9pm. This service is ideal for urgent orders under £250.