How quickly are outlet items dispatched?
Items sold by KiDSiE or partner brands are dispatched within two business days. Orders are shipped using Royal Mail or Yodel with a 48-hour tracked service unless stated otherwise. Customers receive tracking information by email once the order has been sent.
How can tracking information be accessed?
Tracking details are shared in the dispatch confirmation email. Customers can follow the link provided to check the delivery status and expected arrival times. This offers reassurance while waiting for orders.
What is the return window for purchases?
Customers have fourteen days from the purchase date to return eligible items. This policy allows enough time to check products properly. After this period, returns may not be accepted.
What items are eligible for returns?
Returns are accepted only if products are unused, in their original packaging, and suitable for resale. Items that have been used, washed, or altered are not eligible. Personalised or custom-made items are also excluded unless they are defective.
How can a return be initiated?
To request a return, customers should contact hello@kidsie.com within fourteen days. They must include order details and the reason for the return. Once approved, instructions will be provided for sending back the product.
Who covers the return shipping costs?
Customers are responsible for return shipping costs unless the product is defective or sent in error. In those cases, KiDSiE may cover the cost and provide options for replacement or refund.
When are refunds or exchanges processed?
Refunds or exchanges are processed once returned items are received and inspected. Refunds are credited back to the original payment method within a reasonable timeframe. Exchanges are possible depending on stock availability.
What should be done if an item is damaged or defective?
If a damaged or faulty product arrives, customers should email hello@kidsie.com with photographs. After review, a refund or replacement will be arranged quickly. This ensures issues are resolved without unnecessary delays.
What types of products does KiDSiE sell?
KiDSiE offers premium baby and children’s items sourced from surplus stock, returns, discontinued colors, clearance items, and liquidated goods. This allows families to access high-quality gear and toys at significantly reduced prices.
How does KiDSiE support sustainability?
KiDSiE helps reduce waste by reselling returned items instead of sending them to landfill. With over five billion pounds of goods discarded yearly, this approach promotes smarter and more responsible shopping. Families save money while supporting a sustainable future.