How quickly are outlet items dispatched?
KiDSiE or partner brands send items within two business days. Orders are shipped by Royal Mail or Yodel with tracking. You get a tracking email after your order is sent.
How can tracking information be accessed?
You get tracking details in the email when your order is sent. Click the link to see where your order is and when it will arrive. This helps you feel sure about your delivery.
What is the return window for purchases?
Customers have fourteen days from the purchase date to return eligible items. This policy allows enough time to check products properly. After this period, returns may not be accepted.
What items are eligible for returns?
You can return items only if they are unused, in original packaging, and can be sold again. Used or changed items, and custom items, cannot be returned unless they are faulty.
How can a return be initiated?
To return an item, email hello@kidsie.comOpens a new window within fourteen days. Include your order details and reason. After approval, you will get instructions to send it back.
Who covers the return shipping costs?
Customers are responsible for return shipping costs unless the product is defective or sent in error. In those cases, KiDSiE may cover the cost and provide options for replacement or refund.
When are refunds or exchanges processed?
Refunds or exchanges happen after the returned items are checked. Refunds go to your original payment. Exchanges are given if the item is in stock.
What should be done if an item is damaged or defective?
If a damaged item arrives, email hello@kidsie.comOpens a new window with photos. After checking, KiDSiE will quickly give a refund or send a replacement. This solves problems fast.
What types of products does KiDSiE sell?
KiDSiE sells top baby and kids’ items from extra stock, returns, old colors, and clearance goods. Families can get quality gear and toys for much less money.
How does KiDSiE support sustainability?
KiDSiE cuts waste by selling returned items instead of throwing them away. This helps the planet and saves families money, making shopping smart and eco-friendly.