How long does UK next-day delivery take?
UK next-day delivery arrives the next day if the order is placed before 3pm. This does not include weekends, bank holidays, or public holidays. The service costs £4.99 and is handled by a reliable courier.
Is Saturday delivery available?
Saturday delivery is available for £9.99 if ordered before 3pm on Friday. This service guarantees delivery on the next available Saturday. It provides a reliable option for weekend deliveries when timing is important.
How can I return an item?
To start a return, use the returns portal with your order number and email or phone number. Items must be packed securely before posting. Keep proof of postage until the return is complete. You will receive an email update once the parcel is received.
What is the returns time frame?
Items must be returned within 14 days of delivery. Products should be unworn, in their original condition, and include all tags. Some items, such as swimwear, bodysuits, sale items, and lingerie, cannot be returned for hygiene or policy reasons. A receipt or proof of purchase is also necessary.
Are sale items eligible for refunds?
Sale items can only be refunded as store credit. This credit is sent as a digital gift card and is valid for 12 months. The item must still meet the usual return requirements.
Can international customers return orders?
International returns are accepted, but refunds are issued only as store credit. Customs forms must state “RETURNED ITEM – NO COMMERCIAL VALUE” to avoid delays. Shipping charges, duties, and taxes are not refundable.
Are exchanges available?
Exchanges are done through credit notes instead of direct replacements. You will receive a code matching the product value by email. This allows you to place a new order in your preferred size or color.
What should I do if my item arrives faulty?
Report faulty items within 24 hours of delivery. Products must be unworn, include all tags, and be returned for inspection. If the item is confirmed faulty, you may receive a replacement, refund, or store credit.
Who pays for return shipping?
Customers are responsible for return postage costs unless the product is confirmed faulty. Keep proof of postage to avoid issues with lost parcels. Refunds may be denied if you cannot provide tracking details.
What if my parcel shows as delivered but I did not receive it?
Refunds may be refused if there is delivery evidence such as GPS tracking, photographs, or a signature showing successful delivery. Check safe places or with neighbors before contacting support. This can help avoid delays in resolving the issue.