What documents are needed for ferry travel?
Valid tickets and appropriate travel documents, such as passports or ID cards, are needed. Documents may be checked by staff at boarding. Ensure all paperwork is complete and up to date. Having correct documents avoids boarding issues.
How to collect ferry tickets at the port?
Select ‘collect at port’ during booking to pick up tickets at the port. Bring the code from your confirmation email to the ticket office. Identification may be required for collection. Collect tickets well before departure time.
What to do if ferry tickets are lost?
Buy a new ticket before travelling if the original is lost. Report the loss, including both ticket numbers and trip details. Some ferry companies may offer a replacement for unused tickets. Policies can vary by operator.
When should travellers arrive at the port?
Arrive at least 1 hour before domestic departures or 2 hours before international ones. Embarkation starts 2 hours before departure. Early arrival allows time for check-in and boarding. Timely arrival reduces travel stress.
What if there is a mistake in the booking confirmation?
Contact customer support immediately if any information is incorrect. Amendments may involve a fee. Review all details upon receiving your confirmation. Quick action ensures smoother travel experiences.
Is a printed ticket needed to board the ferry?
A printed ticket is required for boarding. Showing a booking or ticket number is not enough. Physical tickets must be presented at embarkation points. Always print tickets before heading to the port.
How is a successful booking confirmed?
A confirmation page with details and booking number appears after payment. An automated email follows with journey information. This email should be saved for future reference. If not received, check spam or junk folders.
What should be done if the reservation number is forgotten?
Searching by email or surname used during booking can retrieve the reservation. This helps locate the booking quickly. Contact customer support for further help. Always double-check booking email details after purchasing.
Where is the booking reference (PNR) located?
The booking reference is a 10-digit number. It is shown on the Booking Information page and in the confirmation email. This code is key for ticket collection and changes. Always keep it safe for future needs.
How does web check-in work for ferry journeys?
Web check-in lets travellers pick up tickets online before departure. The process is available for select ferry companies. Booking confirmation emails provide a link and codes for the check-in. Each company may have a different system for this.