How can I track my order?
You will receive tracking details once the parcel is sent. Customers can enter the tracking number on the Royal Mail website to check its progress. You can also get help via phone or email during weekday hours.
How long does UK delivery take?
Most UK orders use Royal Mail 48-hour delivery. There is also a 24-hour option for an extra cost. We generally dispatch items within one working day unless there are stock delays. Customers will be informed about any delays.
How long do I have to return an item?
You must return items within 14 days of receiving the parcel. The goods should be in their original packaging and show no signs of wear. Labels and hygiene strips must stay intact.
How do I return an unwanted order?
Returning items is easy as long as they are unworn and in perfect condition. The goods must include labels, hygiene strips, and original packaging. It’s a good idea to keep proof of postage to guard against lost parcels. Items with marks, scents, or signs of use cannot be refunded.
Do I need to pay for return postage?
You are responsible for return postage. This applies to both UK and international parcels. It is best to choose a service that offers compensation for loss.
Are international returns accepted?
Yes, we accept international returns under certain conditions. Please mark packages as “RETURNED ITEM – NO COMMERCIAL VALUE” to prevent customs delays. Only the cost of returned items can be refunded. Shipping fees, duties, and taxes cannot be reimbursed.
Can I exchange an item?
Exchanges are not available. Customers should return unwanted items and place a new order for the item they want. This will speed up the process and ensure clarity.
How long does a return take to process?
When the parcel arrives, we check if it meets the return conditions. If it does, we send a confirmation email. Processing may take up to 14 days during busy periods.
When will I receive my refund?
Once we approve the return, we process the refund and send a confirmation email. Funds typically appear in 2 to 5 business days, depending on your bank. If there are any delays beyond this, please check directly with your bank or payment provider.
What if my return does not arrive?
Keeping proof of postage is important in case a parcel goes missing. We cannot issue refunds if the package does not reach the warehouse. Please ensure the return service covers the item's value.