What is the Christmas returns period?
Online purchases made from 10 October to 24 December can be returned until 23 January. This extended timeframe helps shoppers handle festive returns easily. Items purchased after 25 December follow the standard 30-day return period
Do gift voucher orders receive cash refunds?
Refunds for voucher purchases are sent back to the original voucher. This allows the shopper to reuse the credit on a future order. No cash alternative is provided.
What happens with free gifts?
If a returned order drops below the gift threshold, that gift must be sent back. Missing free items may result in a charge. Returning the full bundle avoids deductions.
Can I return items bought in promotions?
Promotional bundles such as “buy 2 get 1 free” must be returned fully. Partial returns do not qualify for a full refund. Any free item must also be included.
Are discounted items returnable?
Items bought using a Luke 1977 discount code can still be returned within 30 days. The standard policy applies, as long as the item meets return conditions. All tags and packaging must remain intact.
What if my item is faulty?
Shoppers should contact the support team before sending faulty goods back. A quick message through the contact form helps the team review the issue. Photos can help speed up the process.
Can orders from outside Europe be returned?
International shoppers outside Europe can return items using their preferred courier. Any shipping cost is paid directly by the customer. A tracked service is recommended for safety.
Are return costs deducted from refunds?
Returns cost £3 in the UK and €3 in the EU when using the tracked service. Exchanges are free in the UK and cost €3 in the EU. International customers handle their own return shipping costs.
How do I start a return?
Visit the Reveni portal and enter your order number and email address. Then select the products you want to return or exchange. Choose a reason, pick a refund method, and follow the instructions provided.
How long do I have to return items?
Items can be returned within 30 days from the delivery date. This applies throughout the year except during the extended Christmas period. Returns outside this timeframe are not accepted.