Can I place an order without registering?
Yes, guests can make a purchase without creating an account. However, registering lets customers easily track their orders and see past purchases at any time. It also ensures that the total spent is added to their rewards balance. Many shoppers find registration useful for future purchases.
How can I check my order status?
Customers can log into their account to see the current status of any order. Email updates are also sent when the order is received and when it ships. Those with an order number and email address can check their progress on the tracking page.
When will my order be shipped?
Ready-to-ship items usually leave the warehouse within one to two business days. This happens from Monday to Friday, not including bank holidays. During sales or busy promotional events, processing may take a bit longer. Delivery information on the website provides helpful guidance.
Can I add an item to a completed order?
Items cannot be added once an order has been fully completed. Customers who want to make changes may email the support team for help. A new order may be needed for any additional items.
What is the returns policy?
Returns or exchanges are accepted within fourteen days as long as the items are in original condition. Full details are listed on the Returns page. Starting in April 2025, a return shipping fee will apply. UK returns cost £8, while international returns depend on the destination.
Can I check the status of my return?
Customers can check the return progress using the tracking number provided in the return instructions. Once the parcel reaches the warehouse, processing usually takes three to seven days. A confirmation email is sent once the refund or exchange is completed.
When will my refund arrive?
Refunds are issued after the warehouse verifies the returned items. A confirmation email is sent to the customer afterward. Bank processing times may take up to ten days before the refunded amount shows up in the account.
What are the return shipment costs?
Return shipping from the UK costs £8. International return costs vary based on the country sending the parcel. Import duties and VAT are not refunded. Customers can check local rates before sending items back.
Can I contact someone for return help?
Customers can reach out by email for help with a return or if they have questions about the process. The support team provides clear instructions to ensure the item is sent back correctly. This helps avoid delays in processing refunds.
What should I know about promotional periods?
During sales or high-demand events, order processing and shipping times may increase slightly. Customers are advised to check delivery updates for the most accurate information. Planning ahead helps ensure timely arrival during busy seasons.