What protection is available for customers?
Customer protection comes from clear order records and tracked delivery services. Each order is handled carefully to reduce delivery problems. If an issue arises, support is available by email. This process helps ensure orders reach the right destination safely.
How long does delivery usually take?
Delivery time varies based on the shipping option and destination. Local deliveries are typically faster than international ones. Estimated delivery times can be found in the shipping details section. Tracking is provided to monitor progress after dispatch.
Are deliveries trackable after dispatch?
Most shipments offer tracking information once dispatched. Tracking provides updates through the courier’s system. This helps find parcels during transit. Updates may differ depending on the delivery service used.
How can an address be changed after ordering?
You can update your address by logging into your account area. You can edit existing addresses or add new ones. Checking contact details before checkout helps avoid delays. Accurate information supports smoother delivery.
What should be done if an item is delayed?
Orders are typically sent out on the next working day after purchase. You can use tracking details to check delivery status. Most parcels arrive within the estimated timeframes. If delays happen, please wait before contacting support.
When should missing items be reported?
Report missing items after the waiting period has passed. The waiting time differs for local and international orders. Delays can occur during transit. Support can assist once the waiting period is over.
Are extra charges applied to international orders?
International deliveries may have customs duties or taxes. These charges depend on local laws. The buyer is responsible for any customs costs. Local customs offices can provide more information.
What happens if parcel tracking stops updating?
Tracking updates may pause for several reasons. If there are no updates, it’s best to contact customer support by email. They may offer alternative solutions based on the situation. You can also reach out to the local courier for help.
Are clothing alterations available?
Currently, alteration services are not offered. Items are sold in standard sizes. If adjustments are needed, you can use local tailoring services. It’s a good idea to check size guides before ordering.
How often are products restocked?
Popular items are usually restocked every month. Other products may return after several months. Some seasonal styles might not come back. Subscribing to the newsletter helps you stay informed about updates and availability.