Can customers cancel their orders?
Cancellations are allowed only before shipping. After the order is shipped, customers must make a return or refund request instead.
What happens if the order is damaged during delivery?
If there is damage, customers can send photos to support for review. Replacements or refunds are processed after confirming the issue.
What information helps in choosing a supplement?
Product listings share details about purpose, serving size, and benefits. This makes it easier for users to choose.
How are customers informed about delivery updates?
Customers receive tracking details by email once the order is sent. They can check their parcel’s progress at any time through the provided link.
Are there rewards or loyalty points available?
Yes, customers earn points with repeat purchases and can use them for discounts on future orders.
Does the company ship outside the UK?
Muscle Research mainly ships within the UK. Some products may be available for a few international locations.
Are there vegan or vegetarian products?
Yes, several products are suitable for vegans and vegetarians. They are clearly marked on product pages.
Are Muscle Research products safe for fitness use?
All supplements are made with ingredients tested for safety and quality. They support strength, endurance, and recovery.
How can customers hear about new products or deals?
Subscribing to the brand’s newsletter or following on social media keeps customers updated on offers, product releases, and campaigns.
Where should the coupon code be entered?
The coupon field appears during checkout. After entering a valid code, click ‘Apply’ to see your discounted total.