What are the delivery costs and timeframes for the UK?
Standard UK Delivery costs £10 and usually arrives within three to five working days. Deliveries to locations outside mainland UK may take one or two extra days, depending on where it is going.
What happens if a delivery is missed?
Missed deliveries are sent to the local delivery office for collection or redelivery. Customers can easily track their parcels using the tracking number provided with each order.
How does European delivery work?
European delivery costs €25, excluding local taxes and import duties. Customers must provide a valid contact number to help couriers complete the delivery smoothly.
What are the contact details for Natkina Customer Service?
You can reach Customer Service by email at iryna.makushyna@natkina.com. Customers can ask any questions about returns, exchanges, or delivery details.
Which items are not eligible for return or refund?
Personalised jewellery and items without their tags cannot be refunded. Damaged, worn, or altered pieces will not be accepted and will be sent back at the customer’s expense.
How should returns be shipped to Natkina?
All returns must be sent using a tracked delivery service. Proof of postage is important to ensure the parcel arrives safely. Unapproved or untracked packages may be refused.
What is the exchange policy at Natkina?
Natkina allows exchanges within 14 days of receiving your order. Items must be unused, undamaged, and in their original condition. Customers should contact Customer Service before sending anything back to ensure a smooth process.
How can customers request a return or exchange?
All return or exchange requests must be made within 14 days of delivery. Customers must contact Customer Service first and wait for confirmation before shipping any items. Unapproved returns without prior notice will not be processed.
When are refunds processed by Natkina?
Refunds are issued within five days after the returned package is received and checked. The refund goes back to the same payment method used for the original order. Express shipping fees are not refundable.
Are promotional gifts included in returns?
Yes, promotional gifts must be returned with the main item. If they are missing, the value of the gift will be deducted from the refund.