What is the return period for purchases?
Natural Baby Shower allows returns within 90 days of purchase. Items returned within 60 days receive a full refund. Returns between 61 and 90 days get refunded as store credit through an e-voucher. Refunds are processed within 7 to 10 working days after items are received.
How are refunds processed?
Refunds go back to the original payment method used at checkout. This applies to sale items and bundles, which are refunded at a pro-rata rate. Standard delivery charges are also refunded when an entire order is returned.
Can exchanges be requested?
Exchanges are not available because stock sells out quickly. Shoppers should buy multiple sizes if they are unsure and return unwanted items through the online portal. This helps keep the right size without delays.
How do discounts affect refunds?
Refund amounts change if returns lower the order value below a discount threshold. For example, if a £10 saving applies to orders over £100, it is removed if the return drops the order below that amount. The refund will reflect the adjusted discount.
Are free gifts part of the return policy?
Free gifts must be returned unused with qualifying orders. If a gift is missing, its full retail price will be deducted from the refund. This keeps things fair when handling promotional offers linked to purchases.
How long does it take to receive a refund?
Refunds are usually processed within 7 to 10 working days of receiving the items. Shoppers will be notified once the refund is complete. This makes the process clear and straightforward.
Can orders be cancelled after placing them?
Order cancellations depend on stock status and the delivery option. Contacting customer service as soon as possible gives the best chance of success. Once the items are dispatched from the warehouse, cancellations are no longer possible.
Is live chat available for quick support?
Yes, live chat support is available for immediate help. Shoppers can also call customer service for faster assistance with orders, cancellations, or returns. This provides quick solutions when needed.
Does Natural Baby Shower price match?
There is a Price Match Request Service for shoppers. If a lower price is found elsewhere, the brand will try its best to match it. This helps shoppers feel more confident when buying essentials.
Are sale and bundle items refundable?
Yes, sale and bundle items are included in the returns policy. Bundled items are refunded at a fair pro-rata rate if only part of the bundle is returned. This makes sure refunds are accurate for all purchases.