What is the return period for purchases?
Items can be returned within 90 days of buying them. If returned in the first 60 days, you get a full refund. If returned between 61 and 90 days, you get store credit as an e-voucher. Refunds are made within 7 to 10 working days after the items are received.
How are refunds processed?
Refunds go back to the same payment method used at checkout. This includes sale items and bundles, which are refunded fairly based on what was returned. If you return the whole order, standard delivery charges are also refunded.
Can exchanges be requested?
Exchanges are not offered because items sell out quickly. If you are unsure about sizes, it’s best to buy more than one and return what you don’t need using the online portal. This helps you get the right size without waiting.
How do discounts affect refunds?
If returning items makes your order fall below the amount needed for a discount, the discount will be removed. For example, if you saved £10 on orders over £100 and your return drops you under £100, your refund will be changed to match the new total.
Are free gifts part of the return policy?
Free gifts must be sent back unused with any order that qualified for them. If the free gift is missing, its full price will be taken out of your refund. This keeps returns fair for everyone.
How long does it take to receive a refund?
Refunds are usually made within 7 to 10 working days after the items are received. You will get a message when your refund is finished. This makes the process clear and easy to follow.
Can orders be cancelled after placing them?
Order cancellations depend on if the item is still in stock and has not been shipped yet. Contact customer service as soon as possible for the best chance to cancel. Once the order is sent out, it cannot be cancelled.
Is live chat available for quick support?
Yes, live chat support is available for fast help. Shoppers can also call customer service for quick answers about orders, returns, or cancellations. This gives easy and quick solutions when needed.
Does Natural Baby Shower price match?
There is a Price Match Request Service. If you find a lower price somewhere else, the brand will try to match it. This helps shoppers feel good about getting the best deal.
Are sale and bundle items refundable?
Yes, sale items and bundles can be returned. If only part of a bundle is returned, the refund amount is worked out fairly for those items. This makes sure all refunds are correct and fair.