What if damage is noticed after delivery?
If you find damage or a fault after delivery, tell Customer Care in writing within two days. They will help arrange a return or collection, depending on the size of the item.
What should be done if packaging arrives damaged?
If the packaging looks damaged, you can refuse the parcel or sign for it as “Damaged”. Let Customer Care know right after delivery. This helps protect you if there are problems inside.
Are custom-made products returnable?
Custom-made items cannot be returned or refunded. Products with many colour choices or longer delivery times are often made to order and cannot be exchanged.
Are Saturday or special deliveries available?
Saturday and special delivery can be arranged if you ask. The price depends on where you live and the size of your parcel. You will get a quote before your order is confirmed.
How are faulty items handled?
If you report faulty goods within two days, you can get a refund or exchange. The item will be picked up or you can post it back, depending on its size.
Do delivery charges differ by location?
Delivery costs may be different for Northern Ireland, the Channel Islands, and offshore places. The Highlands and Scottish Islands may also have other rates. Prices depend on parcel size and weight.
Should parcels be checked before signing?
Always check packages for damage before signing. If there is a problem, sign as “Damaged” or refuse the delivery. This makes sure any issues are recorded right away.
When does free delivery apply?
Free standard delivery is given on orders of £100 or more. The total must still be £100 after discounts. If offers lower your order below £100, free delivery does not apply.
Can special delivery rates be requested?
You can ask for a quote for special delivery rates. Prices change based on parcel size and where it is going. Large or heavy items might not be included.
How much does standard delivery cost in the UK?
Standard delivery to most mainland UK addresses costs £6.95, including VAT, for normal-sized parcels. Delivery times depend on where you live and order processing.