What if damage is noticed after delivery?
Damage or faults must be reported in writing within two days of delivery. Customer Care will arrange a return or courier collection. The method depends on the item size.
What should be done if packaging arrives damaged?
If packaging appears damaged, the parcel can be refused or signed as “Damaged.” This protects the customer if contents are affected. Customer Care should be notified immediately after delivery.
Are custom-made products returnable?
Custom-made items cannot be returned or refunded. Products with multiple colour options or longer delivery times are often made to order. These items are excluded from exchanges.
Are Saturday or special deliveries available?
Saturday and special-request delivery services are available upon request. Prices depend on delivery location and parcel details. These services are quoted separately before confirmation.
How are faulty items handled?
Faulty goods reported within two days qualify for a refund or exchange. The item will be collected or returned by post. The return method depends on parcel size.
Do delivery charges differ by location?
Delivery charges may vary for Northern Ireland, the Channel Islands, and offshore locations. Areas such as the Highlands and Scottish Islands may also have different rates. Costs depend on parcel size and weight.
Should parcels be checked before signing?
Packages should always be checked for visible damage. Signing as “Damaged” or refusing delivery offers protection. This ensures issues are recorded correctly at delivery.
When does free delivery apply?
Free standard delivery is available on orders worth £100 or more. The final order value must remain £100 after all discounts. If promotions reduce the total below this amount, free delivery no longer applies.
Can special delivery rates be requested?
Special delivery charges can be quoted on request. These rates vary depending on parcel size and destination. Large or heavy items may not be included.
How much does standard delivery cost in the UK?
Standard delivery to most mainland UK addresses costs £6.95, including VAT. This rate applies to standard-sized parcels. Delivery times depend on location and order processing, and Natural Living discount codes can be entered at checkout to reflect any savings before payment is completed. Charges are shown clearly before checkout completion.