Is it possible to change or cancel my order after placing it?
You can change your order if you call as soon as possible before dispatch. Once sent, the order must be returned for a refund.
What is your returns period?
You can return items within 30 working days of delivery. A refund is issued once the returned items are received.
How does the rewards program work?
You earn one point for every £1 spent. You can use points to save money on future orders.
When will my reward points appear?
Points usually show in your account within 72 hours. Sometimes it may take a little longer.
Do I need an account to subscribe?
Yes, you need an account to use Subscribe and Save. Existing customers can log in and start right away.
Can I pause or cancel my subscription?
Yes, you can pause or cancel your subscription at any time. Make changes before the next delivery.
Will I be charged for every subscription delivery?
Yes, payment is taken each time an order is sent. The subscription price is applied automatically.
Do subscription orders include delivery charges?
Royal Mail 2nd Class delivery is free for subscription orders. Royal Mail 1st Class costs £3.50 per delivery.
Do they offer free delivery in the UK?
Yes, delivery is free on UK orders over £20. Orders under £20 have a £2.50 delivery charge.
How long does delivery usually take?
Orders usually arrive within 3 to 4 working days. During busy times, delivery can take up to 10 working days.