How much does standard UK shipping cost?
Standard UK shipping is charged at £4.95, regardless of order size. This flat rate makes it simple for customers to calculate costs before purchasing. It helps ensure there are no unexpected surprises at checkout.
Do you ship outside the UK?
Yes, international shipping can be arranged upon request. Customers should contact hello@nimblecares.co.uk for a personalised quote. Charges depend on the destination country and chosen delivery service. This ensures the most suitable option is provided.
How quickly are orders processed?
Orders placed Monday to Friday before 3pm GMT are usually processed the same day. Most orders leave the warehouse within two to five business days. Next day courier delivery is also available. Processing times may be affected by peak periods.
What happens if my address is incorrect?
If incorrect or incomplete address details are provided, delays may occur. The system may flag potential issues for manual verification with the customer. Responsibility for rerouting or redirecting orders lies with the customer. Accurate details ensure smooth and timely delivery.
Can delivery be delayed?
Yes, occasional delays may happen, especially during busy periods. Warehouse dispatch times can vary if order information requires extra verification. While most orders arrive within the stated timeframe, some may take longer. Customers are notified if significant delays are expected.
What if an item is out of stock?
Products are generally available, but shortages may occasionally occur. Customers are contacted within 24–48 hours of placing an order. Options may include waiting for restock or choosing an alternative item. This ensures no order is left unresolved.
Will I receive confirmation after placing an order?
Yes, an order confirmation email is sent once payment is successful. Customers also receive a shipping confirmation once their parcel is ready to leave. These updates help track the order’s progress. It provides reassurance at every step of the process.
Are orders processed during weekends or holidays?
The warehouse remains closed on weekends and public holidays. However, online orders can still be placed 24/7. Any order made during closure is processed on the next working day. This ensures prompt handling once operations resume.
Can I return or refund a product?
Returns are accepted for unopened or unused products within 14 days of delivery. Refunds are issued after inspection of the returned item. Customers should follow the instructions on the returns policy page. This process helps ensure a smooth refund experience.
What if a product is faulty or irregular?
In rare cases of defects, replacements are offered quickly. Customers should provide details and the batch code on the product label. Photos of the faulty item may also be requested. This information helps identify and resolve issues efficiently.