Can the details of an existing order be changed?
Once an order is submitted, customers cannot make changes. If they need to change something, they must cancel the unshipped order and make a new one.
Is order cancellation possible after purchase?
Customers can cancel their order through the account if shipping has not started. A message confirming the cancellation is sent shortly after.
How do customers track delivery progress?
A tracking link is sent by email after dispatch. Customers can use this link to track their parcel or see updates in their account.
How does the ordering process work?
Customers select products, add them to the basket, and go to checkout. Saved payment or address details help them complete the order faster.
What can a customer do if delivery is delayed?
Delays can happen, and updates are provided directly to the customer. If the delay persists, it is best to contact Customer Service.
What if a product is unavailable at checkout?
Some items sell out quickly. Customers are notified when stock runs out or when there are delays.
What are the steps for returning unwanted items?
Customers can return unopened products within 14 days. Customer Service shares return instructions in the account’s support section.
Can shoppers manage their promotional email settings?
Yes, users can easily adjust their email settings in their account. They can turn promotional messages on or off whenever they want.
Where can customers learn more about returns and refunds?
Information is available on the returns policy page. Customer Service provides additional help for anyone who needs it.
How quickly can someone create a No7 Beauty account?
Creating an account only takes a moment on the online sign-up page. Members receive updates about beauty and product information.