What if my order is damaged or incorrect?
Check your items as soon as they arrive. For any problems such as damages or receiving the wrong item, contact info@offsidecollective.co.uk for quick support.
Who covers return shipping?
The sender is responsible for return shipping costs. It’s highly recommended to get proof of delivery when sending returns.
What is the returns policy?
Start your return process within 14 days of receiving your order. Items must be unused, unworn, with all tags attached, and in their original packaging.
Is international delivery available?
Yes, international shipping is offered at £15.95 per order. Delivery times will be longer than standard UK shipping.
How long should I wait before reporting a missing parcel?
If your order hasn’t arrived within the expected timeframe, please wait 10 working days for UK deliveries before reaching out for assistance.
Do deliveries take place on bank holidays?
No, there are no deliveries on bank holidays. If a bank holiday falls during your delivery period, your parcel will be delivered on the next working day.
When will Express Delivery orders arrive?
Express orders placed by 12:30 pm from Monday to Thursday are delivered the next working day. Orders made between Friday afternoon and Monday noon will be delivered on Tuesday.
Is UK Express Delivery available?
Yes, UK Express Delivery is available every week, except during weekends and bank holidays. Place your order by 12:30 pm Monday through Thursday for next-day delivery.
What is the cost of UK Standard Delivery?
UK Standard Delivery is priced at £4.50 per order. This covers both the packing and the shipping of your items to your chosen address.
How long does UK Standard Delivery take?
Expect your order to arrive within 4 working days with UK Standard Delivery. Deliveries are not made on weekends or bank holidays. Orders placed before 12:30 pm are dispatched the same day or the following day.