Can customers track their parcels?
Premium and Next Day deliveries include tracking, so you can follow your order’s progress.
Are personalised items sent immediately after ordering?
Personalisation begins after an order is placed, and then items are dispatched according to the chosen delivery service.
Where to find product-specific personalisation times?
You can find detailed personalisation times for each item on its product page.
How are shipping charges calculated?
You will see shipping prices at checkout. The cost depends on the delivery method you choose.
Is it possible to ship gifts directly to someone else?
Yes, items can be sent directly to recipients without order paperwork in the parcel.
Will a receipt be included in the parcel?
No receipts or invoices are included, making each order suitable for direct gifting.
Do discounts apply to large or bulk orders?
They offer discounts on bulk orders, usually for 10 or more items, or 25 if you are ordering small products.
What is the fastest delivery option available?
Next Day delivery means your order will arrive the day after it is sent out, and you can track it.
Is confirmation provided after placing an order?
Order confirmation is sent via email to keep customers informed about their purchase.
How quickly are orders personalised and shipped?
Most items are personalised in 1 to 3 days. Some products may take up to 5 days.