How can the right product be found at Podobrace?
Podobrace makes it easy to choose a product with a detailed online guide. Shoppers can select their injury type and quickly see recommended products that fit their needs. If they need more help, customer service is always ready to provide advice and support.
What protection levels are available?
Products are divided into three clear protection levels. Level 1, shown in green, offers basic support. Level 2, in orange, provides more support. Level 3, displayed in red, indicates the highest protection level for serious issues.
How do customers find the right size?
Each product page has an illustration at the bottom that shows how to measure correctly. A size chart helps match measurements with the appropriate size. If customers still have trouble, Podobrace staff are ready to offer additional help.
Is it possible to exchange a product?
Exchanges are simple. Customers can place a new order with the correct size or product. They can then return the previous order by following the step-by-step guide on the website. This process makes sure replacements are sent quickly.
How fast is delivery from Podobrace?
Most products are in stock and ship right away, even on Saturdays. Delivery usually takes between two and five business days. Shipments to the United Kingdom are managed by Royal Mail and Evri for secure and timely service.
How are refunds processed?
Return shipments are handled quickly, and refunds are made through MultiSafepay for security. Customers receive the full purchase amount, including shipping and payment fees, within 14 days of their request. If they do not get their money after this time, contacting customer service will resolve the issue quickly.
What is the warranty policy at Podobrace?
All items come with a legal warranty, meaning products function as reasonably expected. Additionally, braces, insoles, and small items have a six-month warranty. Larger items, like chairs, saddle stools, and rollators, come with a 12-month guarantee.
Are sale items covered by warranty?
Yes, sale products have the same warranty coverage as regular-priced items. The warranty period depends on the type of product, ranging from six to twelve months. This provides confidence in every purchase, no matter the discounts.
Can manufacturer warranties also apply?
Yes, some products include a manufacturer’s warranty along with the legal coverage. Details are provided in each product description for clear understanding. This combined protection offers extra assurance of quality and durability.
What should be done if a refund takes too long?
Refunds are generally completed within 14 days of the request. If customers do not receive their money after this period, they should contact Podobrace. The issue will be checked right away and resolved without unnecessary delays.