How can the right product be found at Podobrace?
Podobrace has an easy online guide. You pick your injury type and see the best products for your needs. If you need more help, customer service is always ready to help you choose.
What protection levels are available?
Products come in three levels. Level 1 (green) is basic support. Level 2 (orange) gives more support. Level 3 (red) is the highest support for serious needs.
How do customers find the right size?
Each product page shows how to measure, and there is a size chart to help. If you have trouble, the Podobrace team can help you choose the right size.
Is it possible to exchange a product?
Yes, exchanges are easy. Order the correct size or product, and return the old order using the guide on the website. This way, you get your replacement quickly.
How fast is delivery from Podobrace?
Most items ship right away, even on Saturdays. Delivery usually takes two to five business days. In the UK, Royal Mail and Evri handle shipping to keep your order safe.
How are refunds processed?
Returns are processed quickly, and refunds are made through MultiSafepay. You get all your money back, including shipping and payment fees, within 14 days. If not, customer service will help you fast.
What is the warranty policy at Podobrace?
All items have a legal warranty, so they should work as expected. Braces, insoles, and small items have a six-month warranty. Big items, like chairs or stools, have a 12-month warranty.
Are sale items covered by warranty?
Yes, sale items have the same warranty as full-price items. The time depends on the type of product, from six to twelve months.
Can manufacturer warranties also apply?
Yes, some products have a manufacturer's warranty too. You can find details in the product details. This gives extra protection.
What should be done if a refund takes too long?
Refunds are usually done within 14 days. If you do not get your money, contact Podobrace and they will fix the problem quickly.