What items are allowed onboard a ferry?
Most everyday luggage, bikes, and sporting gear are allowed. When transporting a car, holiday essentials and large items can be taken. Prohibited or restricted goods are listed in the terms and travel information section. Checking in advance helps avoid surprises at the port.
Can pets travel with a vehicle onboard?
Yes. Dogs and certain pets can travel if booked with a vehicle passage. Some routes have specific pet zones or kennels. Booking early helps secure the right space for the animal.
How many crossings operate on major routes each day?
Many sailings occur each day on key routes like Dover to Calais or Hull to Rotterdam. Timing changes with the season, day of the week, and schedule updates. The route schedules page shows all current sailing times.
What happens during a delay or cancellation of sailings?
If there are delays or cancellations, passengers will get updates via email or mobile notification if they opted in. Alternative options or refunds may be offered depending on the booking type. Arrival times may change, so be prepared to adjust plans.
Is luggage allowance unlimited for each booking?
Luggage allowance is generous and often more flexible than air travel. Specific limits may depend on vehicle size or ticket type. The class of booking and route may affect what is included. Extra charges could apply for oversized items.
How early should a vehicle check-in be before departure?
Vehicle passengers should arrive well before the published boarding time. It is recommended to arrive 60 to 90 minutes ahead of departure for many routes. Early check-in reduces stress and ensures smooth loading. Arriving late may impact boarding.
Are cabins available for overnight sailings?
Yes, certain longer crossings offer cabins for rest and privacy. Options include standard, sea-view, or upgraded room types. Booking a cabin adds comfort but raises the cost. The sooner you book, the better the choice of cabins.
Can foot passengers travel without a vehicle onboard?
Absolutely. Many sailings accommodate foot passengers traveling without a car. Terminals have separate check-in lines for walkers. This option is ideal for city breaks or short trips where a vehicle isn’t needed.
What booking changes or amendments are permitted?
Changes to dates, routes, or the number of passengers may be possible depending on the ticket type. Fees or differences in fares may apply if the new booking is more expensive than the original. Making changes early helps keep costs lower. The terms and conditions page outlines the specific rules.
What should passengers do if a ticket hasn’t arrived?
If a ticket hasn’t arrived, check the junk or spam folder first. Tickets are typically sent immediately or with a short delay. Contact support via phone or email and include the booking number. A replacement ticket may be reissued before travel.