What is the “Inner Circle” membership and its benefits?
The “Inner Circle” program offers three tiers: Essential, Premium, and Luxe. Each tier provides exclusive rewards, priority access, and savings opportunities. Members enjoy extra value and beauty perks tailored to their shopping preferences.
How can customers contact Pure Beauty support?
Customer support can be reached by phone at 0121 314 7039 or by email at shop@pure-beauty.co.uk. The team can assist with order changes, cancellations, and general product inquiries. Quick contact helps ensure smooth and timely service.
Does the account show frequently ordered products?
Each customer account displays a personalized list of the ten most frequently ordered products. This helps make future shopping faster and more convenient. Regular customers can easily find their go-to beauty items in one place.
Is there a minimum order amount for checkout?
Yes, a minimum spend of £15 is required to complete the checkout process. Orders below this amount will not proceed to payment. Adding one or two extra items often helps reach the minimum quickly.
What is the Quick Order list and how does it work?
The Quick Order list helps customers shop faster and more efficiently. It includes product names and direct “Add to Basket” buttons for easy purchasing. This feature is perfect for those who already know what they want and prefer a quicker checkout process.
Can past purchases be reordered easily?
Yes, past purchases can be reordered with just one click. By selecting the “Repeat” option under Order History, customers can instantly add previous items to their basket. It’s a simple way to restock favorite products without searching for them again.
How can points be used during checkout?
Points can be redeemed by clicking the “Use My Points!” button at checkout. The discount appears before completing payment. Points must always be added before the transaction is finalised to ensure they count towards the total.
Can an order be cancelled or changed after placing it?
Orders can be cancelled or modified before dispatch by contacting customer support immediately. Acting quickly ensures the request can be processed before the order is shipped. Once dispatched, changes can no longer be made.
When should points be applied during checkout?
Points should be applied before the payment is completed. Once the transaction is finalized, points cannot be added retroactively. Clicking “Use My Points!” early guarantees the discount is included in the order total.
Why might some voucher codes not work?
Certain voucher codes may not apply to discounted or excluded items. Customers should always check the terms of each code before using it. Applying eligible codes ensures smooth checkout and valid savings.