How much is the delivery for orders in the UK?
Standard delivery costs £3.99, while next-day delivery is £5.99.
What is the time frame for returning items?
Items must be returned within 14 days of receipt, unworn and with tags attached.
Are returns accepted for all products?
Returns are not possible for face masks, pierced jewellery, opened cosmetics or perfume, and underwear or swimwear with removed hygiene seals.
Can a refund be issued for sale items?
Refunds for sale and clearance items are possible if returned in original condition within 14 days.
How long does it take to receive a refund?
Refunds are processed within 14 days of receiving the return, but actual funds may take 3 to 5 working days to appear.
What is the process for faulty items?
Report any faulty or marked items within 3 days of receiving them for assistance.
How can a student claim a discount?
Register with Student Beans through the Student Discount page for a unique Rebellious Fashion coupon code.
Are student discounts valid on delivery and sale items?
Student discounts exclude delivery charges and sale items and cannot be combined with other offers.
Is it possible to cancel or amend an order after placing it?
Contact customer service promptly by email to request changes or cancellation if the order has not yet been processed.
What if an order contains a pre-order item?
The entire order is shipped when the pre-order item becomes available. Separate orders are recommended if other items are needed sooner.