Can refurbished items be returned if unsuitable?
Returns are accepted within 30 days of receiving the product. Items must be unused and complete with accessories. Customers are responsible for return postage.
Is there help available for returning big appliances?
A collection service is available through selected couriers. This is helpful when customers cannot move the item themselves. A simple email request starts the process.
How much does a collection cost for returns?
Oversized appliances have a collection fee of £90. Most other appliances cost £50. These charges are deducted from refunds before processing.
What delivery charge applies to smaller appliances?
Small appliances ship for £10 through DPD. Delivery usually takes two working days. This option is meant for lighter household items.
Are replacements or exchanges offered?
Online purchases cannot be directly exchanged. Shoppers wanting a different item must place a new order. In-store exchanges can be made for items taken to the Gateshead store.
What fee applies to large appliance deliveries?
Large appliances are delivered for a fixed fee of £25. Most mainland UK orders are delivered by Furdeco. Some postcodes may receive personal delivery from the Renew2U team.
What type of warranty comes with Renew2U products?
Refurbished products include a 12-month replacement warranty. Customers can email the warranty team if an issue arises. This helps ensure the warranty process works smoothly.
Which courier handles a customer’s delivery?
The courier options appear during checkout. This depends on the product size and the delivery location. It helps ensure fast and suitable transport for each order.
Should customers register their product warranty?
Registration is optional but recommended. It allows important safety notifications if there are recalls. The standard warranty stays active even without registration.
How does shipping work for Renew2U orders?
Orders over £399 qualify for free shipping. Orders below this amount follow set delivery charges. This makes it easy for shoppers to budget for delivery.