Who pays for return shipping?
The customer pays for return shipping unless the item is faulty or incorrect. Only eligible returns qualify for free return shipping.
What are the requirements for a successful return?
Returned products must be unworn and undamaged. Packaging, boxes, and tags must stay intact. Items that do not meet these conditions may be rejected.
Are personalized items returnable?
Engraved items are final sale and cannot be returned. These products are customized and cannot be resold after personalization.
Can items bought from other retailers be returned to Scream Pretty?
Items purchased from other retailers cannot be returned directly to Scream Pretty. Customers need to return those items to the store where they bought them.
Where can customers see delivery updates?
Delivery updates are available in the My Account section once processing begins. Customers can check each stage from preparation to dispatch.
What is the return period for Scream Pretty?
Scream Pretty has a 28-day return window that starts on the delivery date. Items should remain unused, undamaged, and in their original packaging. Tags and pouches must stay attached and included.
How long do customers have to request a return?
Customers need to request a return within 28 days of the delivery date. Requests made after this time may not be approved.
Can a Scream Pretty purchase be sent as a gift?
Yes, customers can ask for a gift receipt by adding a note at checkout. The price is removed from the package. Customers can also include a personalized message in the Notes section.
How can special instructions be added to an order?
Gift messages and special notes can be included in the checkout Notes section. These instructions help ensure the order is prepared according to the customer’s request.
How do customers track their Scream Pretty order?
Order tracking is available on the My Account page after checkout. Customers can see updates about preparation and delivery in one place. This keeps them informed until the package arrives.