How are Book Club orders delivered?
Book Club orders are delivered directly to schools at no charge. Once received, books are handed out to students in class by the organizer, ensuring quick and easy delivery.
Is overseas delivery available for Titan Travel materials?
Yes, overseas delivery is available, but delivery times depend on the destination. Some countries may have additional duties or local taxes, which the recipient must pay.
Are bulk or school-related orders supported?
Bulk orders over 15 packs can only be sent to school addresses. Schools in the UK get free delivery for orders over £30, while smaller orders have a £4.95 fee.
What payment methods are accepted by Titan Travel?
Payments can be made with debit or credit cards. Schools and institutions can also request an invoice for easier processing. Subscriptions can be paid via Direct Debit, card, or invoice with flexible installment options.
Do UK customers receive free delivery on orders?
Yes, orders over £30 to UK addresses qualify for free postage and packing. This makes it easier for travellers to receive their materials or documents without extra cost. Orders below this amount incur a small delivery fee.
How can customers report damaged or incorrect items?
Customers can report any damaged or incorrect items by emailing enquiries@scholastic.co.uk. The customer service team helps with replacements, returns, or refunds as needed.
How long do deliveries take within the UK?
UK deliveries typically arrive within 2 to 3 working days. Delivery times may vary slightly during busy periods or because of postal delays, but most orders reach customers quickly and safely.
What is the delivery charge for smaller UK orders?
Orders under £30 have a £4.95 delivery charge. Deliveries usually arrive within two to three working days. This ensures customers get their travel documents and information on time before departure.
Can orders be changed or cancelled after being placed?
Orders can be reopened or adjusted until 5 am the next day after placement. Once an order has been dispatched, changes or cancellations must be handled by contacting customer service directly. Returned items are accepted within 28 days for refunds.
When is customer service available?
Customer service is available from Monday to Friday, 8:30 am to 5:00 pm. The team can be reached by phone at 0800 212 281 for quick help with orders, payments, or travel documentation.