Where are the products made?
All items are handmade in the UK in a dedicated facility. Each product is carefully produced in small batches to maintain consistency. The focus is always on delivering high-quality personal care with minimal environmental impact.
Do European customers have extra rights?
Orders shipped into the European Union include a 14-day cooling-off period. Customers can cancel or return for any reason within that time. Products must remain unused, in original packaging, and in the same condition received.
Can items be exchanged?
Exchanges are not directly offered. Customers can return unwanted products and place a new order once the return is approved. This is the quickest way to receive a replacement item.
Which items cannot be returned?
Personal care goods such as soaps or beauty products are non-returnable. Perishable goods, custom orders, and hazardous materials are also excluded. Gift cards and sale items cannot be returned either.
What if my order is damaged?
Inspect the order immediately after delivery for any issues. Contact customer service if items are damaged, defective, or incorrect. The team will review the problem and provide a suitable solution.
How do I start a return?
To request a return, customers should contact info@showerblocks.com. A return label and instructions are provided once the request is accepted. Items sent back without approval will not be accepted.
What is the refund policy?
Returns are accepted within 30 days of receiving an order. Items must be unused, with tags, and in original packaging. Proof of purchase is also required. Refunds are processed once the return has been inspected and approved.
Do you generate a lot of waste?
Waste is kept to a minimum through careful production processes. Offcut boxes are created and sold at discounted prices. Other recyclable materials are reused, resulting in a very low environmental footprint.
Are the products natural?
Most products contain between 96% and 100% natural ingredients, depending on the item. They are made using plant-based oils and natural extracts wherever possible. This ensures customers receive gentle formulas without unnecessary chemicals.
Are the products vegan-friendly?
Yes, all items are free from animal testing and animal ingredients. This makes them suitable for those following a vegan lifestyle. Customers can enjoy personal care that aligns with ethical choices.