What return conditions must be met?
The product must be in the same condition it was received. Tags and packaging should remain intact. Only items meeting these criteria qualify.
What makes Silk Addict silk stand out?
Silk Addict uses grade 6A mulberry silk for its superior feel. The 22-momme thickness provides softness, shine, and durability. This creates a premium experience for daily use.
When will a refund be issued?
Refunds are processed within 10 business days after the returned item is checked. Banks may need extra time to release the funds. Email confirmation is provided after inspection.
Does Silk Addict offer free delivery?
Free delivery applies to UK and Ireland orders over £40. Smaller orders have a fee calculated at checkout. This keeps costs clear before payment.
What if a customer still hasn’t received a refund?
If more than 15 business days pass, customers should reach out. Support can investigate any delays and provide an update. Assistance is offered promptly.
How are international delivery charges handled?
A simple flat-rate fee covers all international orders. Exact costs depend on the customer’s region. Tracking is included for full visibility.
Do all orders include tracking?
Yes, every delivery method includes tracking information. Customers can follow the parcel’s journey until it arrives. This ensures clear updates throughout the process.
What is the estimated delivery time?
UK deliveries take about 3 to 5 working days. International parcels need around 7 to 10 working days. Times may vary slightly based on location.
What materials are used in Silk Addict products?
All silk items are made from 6A mulberry silk. The 22-momme weight offers both comfort and longevity. This combination supports a luxurious feel for everyday use.
Can customers return an item?
Yes, returns are allowed within 30 days of receipt. Items must be unused, unwashed, and returned in their original packaging. This helps ensure a smooth process.