What is the usual delivery timeframe after checkout?
Most orders arrive within two to seven business days after purchase. An external courier service handles delivery. Delays may happen during busy times or global issues. Updates are provided when shipment information is available.
Can delivery times change due to external factors?
Yes, shipping sometimes takes longer than expected. Global transport issues can impact delivery schedules. These delays are not always easy to predict. In rare cases, extra time may be needed.
Are returns accepted for purchased products?
Returns are accepted only for unopened and unused items. Products must be returned within fourteen days of delivery. Items should remain in original condition. Returns outside this timeframe are not accepted.
Is return postage covered for all returns?
Customers usually must pay for return postage. Costs are covered only when a mistake has been made. Support offers guidance in these situations. Proof of the issue may be necessary.
How should return requests or order issues be raised?
Return requests or order issues should be sent by email. Providing order details helps speed up support. Clear descriptions lead to quicker responses. Assistance is available through the listed contact address.
Do special bundles have different shipping times?
Some bundles are shipped from Holland instead of the usual location. This might slightly extend delivery time. Shipping updates are provided when possible. It’s best to plan ahead for these items.
Where are special bundle returns sent?
Returns for these bundles must be sent back to Holland. Customers need to pay for return postage. It’s important to reach out before sending items. Email support provides instructions.
Which countries are eligible for international delivery?
Delivery is available to most EU countries, except Cyprus and Malta. Orders are also shipped to the United Kingdom and Norway. No customs fees apply in these areas. Delivery options are shown at checkout.
Are extra fees added for international orders?
No customs charges apply in eligible areas. The prices shown at checkout reflect the final amount. This helps prevent unexpected costs. Policies may vary for other locations.
How are shipping costs calculated for each order?
Free shipping applies within Denmark for orders over 299 DKK. Shipping fees for other regions are shown during checkout. Costs depend on the destination and order value. All charges are visible before payment.