What are the shipping rates for UK orders?
Standard delivery costs £6.95 for most shoppers. Skechers Plus members get free shipping on eligible orders. Express delivery is not available. Deliveries cover England, Scotland, Wales, and Northern Ireland. This rate applies only to mainland locations.
What is the usual delivery timeframe?
Standard delivery usually takes four to seven business days. Express delivery is currently not available. Delays can happen during busy sales periods or severe weather. Delivery times may vary based on location.
What should I do if my order appears lost?
For any suspected lost order, check the “Orders and Returns” section. Tracking details often provide updates about the parcel's movement. If the parcel has not moved for a while, further steps may be necessary. You must raise concerns within sixty days of the purchase date.
What if an item is missing from my parcel?
Report any missing items within fourteen days of delivery. You need to provide photos of the items received and the outer packaging. Reports made after this period cannot be investigated. Emailing support is the best way to get help with missing products.
What payment methods are accepted?
Shoppers can pay using PayPal, Klarna, Visa, Mastercard, and American Express. Skechers gift cards and e-gift cards are not accepted online. Cardholders should check that all billing information is correct before submitting payment. Incorrect details may cause payment errors.
Will I receive updates about my delivery?
Order confirmation messages are sent shortly after checkout. A dispatch notification is sent once the parcel leaves the warehouse. Tracking information is included so shoppers can follow the delivery progress. Notifications keep customers informed throughout the process.
Does Skechers ship internationally?
International delivery is not offered at this time. Orders can only be shipped to mainland UK addresses. Shoppers living outside this area must find other delivery options, if available.
What is the return policy for online orders?
Guest shoppers may return unworn items within forty-five days of shipment. Skechers Plus members can return unworn items within ninety days if they bought through their account. Refunds apply only to items returned in acceptable condition. Full instructions will be provided once the return is started.
How do I return items bought as a guest?
Guest shoppers can start a return in the “Orders and Returns” section. You must enter the order number and the email address used at checkout. Once the status is shown, the return option will be available. The steps on the screen will guide you through the process.
What should I do if my shoes seem faulty?
Report faulty products using the contact form on the website. Include the order number, style code, color, size, and a clear description of the problem. Photos help the support team review the issue quickly. Further instructions will be provided once the claim is reviewed.