How flexible are delivery times with Sofa Club?
Delivery is available any day of the week, between 7:00 a.m. and 8:00 p.m. Customers can choose a specific date during checkout.
Does Sofa Club remove old sofas?
Sofa Club removes the old sofa only when delivering the new one. This ensures no gap in seating.
Are there charges for last-minute delivery changes?
Changing or cancelling a delivery within two working days costs £99. Providing more notice avoids this fee.
What does the assembly service include?
Assembly is handled by the delivery crew. They set up the sofa in the desired room and clear packaging for recycling.
Can Sofa Club orders be changed after payment?
Orders can be changed up to two working days before delivery. Some finance orders require upfront payment of differences.
What is the process for reporting a damaged sofa?
Report any delivery damage within 24 hours to customer service. Include order details and photos for quicker assistance.
Do Sofa Club deliveries include free gifts or offers?
Special promotions may include free gifts or Sofa Club coupon codes. Check current deals at the time of purchase.
Can Sofa Club deliver to apartments or upper floors?
Delivery includes bringing the sofa to the room of choice, including upper floors, unless restricted by building access.
Is Sofa Club eco-friendly?
Sofa Club recycles packaging and offers the Upgrade and Recycle service for old sofas, supporting sustainability.
How can customers get exclusive Sofa Club offers?
Signing up as a member gives early access to new collections, special Sofa Club offers, and promo codes for extra savings.