Can customers edit their order after it has shipped?
Changes are not possible once an order leaves the warehouse. Contacting Customer Services before dispatch is the only chance to request adjustments.
How do customers follow their delivery progress?
A tracking number is sent in the dispatch confirmation email. Shoppers can follow this link for updates. Customer Services can help if tracking information is not visible.
What delivery choices are available?
Standard delivery costs £3.99 and usually arrives within 2 to 4 working days. Orders made early in the day often dispatch faster.
Which delivery partner handles my order?
Evri is responsible for delivering Start-Rite Shoes parcels. Delivery speed depends on the chosen shipping option.
Are free delivery offers available?
Free standard delivery appears during selected promotions. These apply only to full-price UK orders and may have conditions related to product ranges or spending amounts.
How fast are orders processed?
Orders made before 4pm on working days usually leave the warehouse the same day. Orders placed during weekends or evenings dispatch on the next working day. Busy periods may cause short delays.
How long does delivery usually take?
Typical standard delivery takes between 2 and 4 working days. Timing varies slightly based on order time and seasonal volumes.
Who is allowed to place an order online?
Only UK-based residents can shop through the official website. This includes customers in Scotland, Wales, England, Northern Ireland, and the Channel Islands.
Do customers get an easy returns period?
Start-Rite Shoes provides a free 90-day returns window on eligible items, giving shoppers peace of mind when purchasing footwear for children.
Is international shipping available?
Start-Rite Shoes does not send orders outside the UK. Only UK regions, including the Channel Islands, can receive deliveries. Overseas shoppers can check the global stockist list for retailers in their area.