Do you offer refunds for allergic reactions?
Refunds are not available for allergic reactions. Product ingredients are clearly listed to help buyers avoid items that may cause sensitivity. Skin types vary, so reactions can differ from person to person. It is important to read product pages and ingredient lists before placing an order. More detailed product information can also be found on each brand’s official website.
How can I return my order?
Orders can be returned within 14 days of delivery. The Returns and Exchanges page explains the conditions that must be met before sending anything back. A support ticket must be submitted to start the process. The Vana Return Team usually replies within a few working days. Make sure the correct region is selected when reading the returns information.
What is the return and exchange policy?
Returns are allowed within 14 days if items are incorrect, unwanted, or faulty. The request must follow the terms listed on the Returns and Exchanges page. Buyers can review all conditions before requesting a return. Selecting the correct regional page ensures accurate information.
Why is an item missing from my parcel?
Some orders arrive in more than one parcel. Extra tracking information may be sent by email or shown in the account section. If no extra tracking is shown and an item is still missing, a support ticket should be submitted. Photos and order details will help the team investigate quickly. Insured shipping may also cover the item if the courier confirms the loss.
How can I track my order?
A dispatch email is sent once the parcel leaves the warehouse. This email includes the courier’s name, a tracking number, and a direct tracking link. The account section also displays tracking details for each order. The tracking link shows the current delivery progress.
How long does delivery usually take?
Delivery depends on both processing time and the chosen shipping method. Processing time may vary based on stock levels and order size. Express shipping is available for faster arrival. Delivery may take longer during peak sale periods, public holidays, or severe weather. The Shipping and Delivery page offers more information on expected timelines.
Can I return items purchased by mistake?
Items ordered by mistake can be returned within the 14-day window. The products must meet the conditions listed in the returns policy. A support ticket is required to begin the process. Buyers should check the relevant regional page before sending anything back.
What should I do if my item is faulty?
Faulty items may be returned within the allowed 14-day period. Photos and details of the problem will help the support team assess the issue. A ticket should be submitted to request assistance. The team normally replies with the next steps within a few working days.
How do split shipments work?
Large orders may be divided into several parcels. Each parcel may have its own tracking number. Checking email updates or the account page helps confirm shipment details. If a parcel appears delayed or missing, customer support can review the issue once a ticket is submitted.
Where can I find shipping details for my region?
Shipping information varies depending on the destination. The Shipping and Delivery page provides regional details once the correct location is selected. Buyers can view estimated processing times, delivery times, and shipping options. This page helps customers choose the method that suits them best.