Does SC Nutra allow exchanges?
Exchanges are sent once the original item reaches the warehouse. Processing starts after inspection. Customers will receive replacements as quickly as possible.
What if the wrong or damaged item arrives?
Customers should report the issue immediately after delivery. Support will review the claim and explain the next steps. Reporting quickly helps resolve problems sooner.
How does the refund process work?
Refunds are confirmed after the return is checked. Approval triggers an automatic refund to the original payment method. Processing times vary by bank.
Who can customers contact for questions?
Customers can email or call for support questions. Both options provide quick responses. Customers receive guidance based on their issue.
What delivery upgrade options exist?
Royal Mail 24 Tracked offers quick delivery with regular updates. Orders over £10 qualify for free postage. Delivery usually arrives within 1 to 2 working days.
How do customers begin a return request?
The process starts by emailing customerservice@sweetcures.com. Customers need approval before sending the item. Shipping without approval will lead to refusal.
When must customers order for same-day dispatch?
Orders placed before 5:15 PM on weekdays and 11:30 AM on Saturday are dispatched the same day. Later orders will ship the next day.
What condition must products be in for a return?
Items must be in the same condition as they were delivered, including packaging and seals. Proof of purchase is required. Damaged or used items may be declined.
Is there a guaranteed next-day service?
A guaranteed next-day option is available for £7.99. Orders must meet the cut-off time. Saturday delivery is included.
How long do customers have to return an item?
SC Nutra gives customers 180 days to request a return. This long window offers flexibility. Items must remain unused and sealed to qualify.