Does Tantaly deliver worldwide?
Yes, Tantaly offers worldwide delivery with regional shipping fees. Delivery times may vary based on the destination and local postal services.
How can customers track their Tantaly orders?
Customers receive tracking information via email once their order is dispatched. They can then track their shipments online through the provided link, allowing them to see delivery progress in real time.
Are Tantaly dolls and torsos easy to clean?
Yes, all dolls and torsos are designed for easy cleaning. Parts are removable and should be washed with mild soap, water, and a soft towel to maintain quality.
Are promo codes available and can they be combined with discounts?
Tantaly promo codes are often available during checkout. In many cases, these codes can also be combined with existing bundle discounts for extra savings.
What is the warranty policy for Tantaly products?
Many Tantaly products include a limited warranty that covers manufacturing defects. Warranty details are on each product page, so customers can check coverage before purchasing.
How does Tantaly package its orders?
All orders are shipped in plain, unmarked boxes to protect privacy. The packaging keeps items secure during transit.
What is Tantaly’s return policy?
Returns are accepted only if the items are unopened, unused, and in their original packaging. Customers should contact support before returning items to confirm if their return is eligible.
How long does Tantaly take to process and deliver orders?
Orders usually get processed within 24 to 48 hours after placement. Delivery typically takes about 6 to 10 business days, depending on the destination. International orders may take longer due to customs or local delivery times.
How can customers request a replacement or refund?
To request a replacement or refund, customers should reach out to the Tantaly support team. Providing order details and photos of the product helps speed up the process for faster assistance.
Can an order be cancelled after it has been placed?
Orders can be cancelled before dispatch by contacting customer service quickly. Once an order has shipped, it cannot be cancelled and must go through the return process.