When will a book order be shipped?
Book orders are typically sent out within 24 hours of being placed. If an order is received after 6 AM, it will be shipped the following day. Orders before 6 AM get packed that same day
How does next day delivery work?
Next day delivery is for orders placed before 6 AM, Monday to Friday. Orders before 6 AM on Friday arrive on Saturday. Orders from Friday 6 AM to Monday 6 AM are delivered Tuesday.
Can a return be made if the item is correct but not wanted?
If the correct item is no longer needed, it can be sent back to the address on the contact page.
What shipping choices are offered for orders below £35?
Standard shipping is £2.99 and usually takes three to five working days. Express delivery costs £5.99 and arrives the next working day if ordered by 6 AM.
What should be done if the wrong item is received?
If the item is not as expected, contact customer service within 30 working days. A replacement will be sent if possible.
Is it possible to combine items into one parcel?
Where possible, multiple items in the same order will be packed together. This helps to keep delivery simple and may reduce packaging.
What happens on weekends and Bank Holidays?
Orders are not packed or sent on Sundays or Bank Holidays. Any order placed during these times will be handled on the next working day.
How do I contact customer service?
Customer service details are available on the contact page. Any questions or issues can be sent there for prompt help.
Are all books new and unused?
All books supplied are brand new and have never been read. Each book is purchased directly from the publisher and is checked before being packed for delivery.