Do they notify me regarding the latest offers and deals?
Sign up with your email to get news about sales and new offers. Newsletter members may get special deals.
If the product I wish to buy is out of stock, what should I do?
If something is out of stock, it might come back soon. Sign up for the newsletter to get emails about restocks and special offers.
Is it possible to track International Orders?
Yes, international orders have tracking. You can see where your parcel is while it is being delivered.
How long does delivery take?
Most orders arrive in 7 to 15 business days. It might take longer during big holidays.
When will my order be sent?
Orders are usually sent in 1 to 2 business days. Most are shipped the next working day.
Can I remove items from my shopping cart?
Yes, you can take out or change items in your cart at any time. If you have problems, try using the cart page on a computer.
When will I get tracking for my order?
You will get tracking when your order is shipped. It might take a little while for the tracking to work.
What do I get with the Loyalty Programme?
The Loyalty Programme is free to join. You get points for every £1 you spend, and you start with 50 points.
How long do I have to return or exchange something?
You have 30 days after delivery to return or exchange items. Send back your items within this time.
Are FitVille shoes the same size as regular shoes?
Yes, about 87% of people say the shoes fit like their usual size. Order your regular shoe size.