Who should be contacted for order problems?
Customer service handles order issues, returns, and delivery concerns. Email contact is required for most problems. Providing full order details helps resolve issues faster. Support aims to fix problems as quickly as possible.
Can refunds or exchanges be made after six months?
Items returned after six months do not qualify for refunds or exchanges. This applies even if the item is faulty. Requests outside this period cannot be accepted. Checking items early is strongly advised.
How are faulty items returned?
Items must be repacked securely with the return card included. The returns portal requires the order number to begin. Approved returns receive a postal label or QR code. Post office staff can assist with sending the item.
What if an item is faulty after delivery?
Faulty items should be reported by email with photos and order details. Reports made within six months qualify for a replacement or store credit. Clear information helps speed up the process. Fault reviews are handled carefully.
Can items be exchanged after delivery?
Items can be exchanged within 14 days of delivery. Exchanges depend on stock availability at the time. If the replacement item is unavailable, a refund is issued. Items returned after this period may not qualify.
When are orders usually dispatched?
Most standard orders placed before 3pm on working days are dispatched the same day. Saturday orders must be placed before 9am. Express and next-day services follow similar cut-off times. Dispatch may be delayed during busy sale periods.
What if the wrong item is delivered?
If the wrong item arrives, customer service should be contacted by email. A clear photo of the item is required. Order details and product names must also be shared. This helps correct the mistake faster.
What should be done if an item is missing?
Missing items should be reported to customer service as soon as possible. Provide the order number, delivery postcode, and item name. An advisor will review the issue. The problem is usually fixed quickly after review.
Is a refund given if the price later changes?
Price changes do not qualify for a refund. Prices may change due to demand, stock levels, or promotions. Orders are charged at the price shown during checkout. Refunds for price differences are not offered.
Can an order be cancelled after placing it?
Orders cannot be cancelled directly through the website. Customer service may cancel an order if it has not yet been dispatched. Once an order is sent, cancellation is no longer possible. Contacting support quickly improves the chance of cancellation.