Can an order be changed after it is placed?
An order can only be changed or cancelled if it has not yet been fulfilled or shipped. Most orders are processed quickly, so changes may not be possible. Customers should contact the Customer Care team right away with full details for the best chance of success.
How do I track my package?
You can track your package using 17Track by entering the tracking number. You can find this number in the confirmation email or in your customer account. The tracking page shows the current location and shipping updates for your order.
How long does delivery usually take?
Orders typically take one to two business days to prepare before shipping. Standard delivery in the United States usually takes two to five business days, while express delivery may take one to two business days. Delivery times may change due to courier delays or busy seasons.
What should I do if my package says delivered but is missing?
Customers should wait up to 48 hours, as some carriers mark parcels as delivered before they actually arrive. It’s helpful to check with neighbours, family members, or building staff, as they may have accepted the parcel. If the package is still missing, the customer should contact the carrier and then reach out to the Client Care team within seven days.
What if my package is lost or stolen?
Ulike is not responsible for lost or stolen parcels once they are marked as delivered. Customers should contact the courier directly to file a claim. The courier usually investigates the delivery details to help find the package.
How long does it take to receive a refund?
Refunds are started within five to ten business days after the returned item is inspected. An email is sent with the confirmed refund amount. Processing times depend on the payment method, and banks may take several days to complete the transaction.
What is the return process?
Customers start by filling out the return form on the website and providing order details, photos, and the reason for the return. A printable return label and instructions will be sent by email. The item must be packed securely before being sent back to the designated address.
How do I prepare the package for return?
The product should be placed back in its original box with all parts included. The printed return label must be attached to the outside of the parcel. It’s best to drop off the package at a post office, as post boxes are not suitable for valuable items.
How will I know when my return is processed?
Customers will receive a notification once the returned parcel has been checked. Returns usually get processed within one to three business days after arrival. The message confirms the acceptance of the return and outlines the next steps for the refund.
How long does a refund take to appear in the bank account?
Refunds generally appear within seven to ten business days after processing. Bank handling times may vary, so some customers might see the funds a bit later. Anyone worried about delays can reach out to customer support for help.